Bona Fide Wizen Proteins Return Policy

1. Returns and Exchanges: We want you to be completely satisfied with your purchase from BW Proteins. If you are not entirely happy with your order, we offer hassle-free returns and exchanges within 2 days from the date of delivery.

3. Return Process: To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at info@bwproteins.com within 2 days of receiving your order.
  • Provide your order number, a description of the item you wish to return or exchange, and the reason for the return.
  • Our customer support team will provide you with return instructions, including the return address.

4. Return Shipping: Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method and keeping the shipping receipt as proof of return.

5. Refunds and Exchanges: Upon receiving the returned item and verifying its condition, we will process your refund or exchange within 5 days. Refunds will be issued to the original payment method used for the purchase.

7. Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, please contact us within 2 days of receiving your order. We will arrange for a replacement or provide a full refund, including return shipping costs.

8. Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.

9. Changes to Return Policy: We reserve the right to make changes to our return policy without prior notice. Any updates or modifications will be posted on our website.

If you have any questions about our return policy, please contact our customer support team at info@bwproteins.com.